FAQ

  • When will I be invited to sign-up for Unyte-ILS on my computer and phone?

    You will receive your invite to Unyte-ILS at least 2 weeks before the orientation meeting.

  • When will I receive the zoom link?

    We will send out zoom links 48 hours before the orientation meeting. Be aware that the zoom link we send out is the same link for all of the listening sessions and the integration meeting so save it to your browser. If you need a new link, please reach out to us.

  • Ho do I access the self-paced guide in Thinkific?

    You will receive an email that you have been registered for the course, and asked to create a password. Once your password is created you can login using this link https://training.thinkific.com/users/sign_in Once logged in you can access the course by 1. Clicking "My Dashboard" 2. Click "start course"

  • What if I'm having issues seeing and accessing the course?

    We suggest trying these steps! 1. Clear cache and restart your browser. 2. Try a different browser (google chrome works best). 3. Try an Incognito/private browser (this will rule out issues with browser extensions) 4. Restart your device 5. If possible you can try a different device 6. Check your internet connection. 7. Contact us!

  • What kind of headset do I use?

    Over the ear headsets are required. Here is an example of a headset to use https://www.amazon.com/Glynzak-Bluetooth-Headphones-Microphone-Smartphone/dp/B0BMLXSNG8/ref=mp_s_a_1_11?adgrpid=59695221807&hvadid=580854336886&hvdev=m&hvlocphy=9009672&hvnetw=g&hvqmt=e&hvrand=7822990079241935226&hvtargid=kwd-299546261679&hydadcr=24184_13544226&keywords=over+ear+headset&qid=1704670482&sr=8-11

  • What if I have to miss a session?

    Although it is possible for you to listen with nature or a pet, the most therapeutic dose of the SSP course occurs in the presence of an attuned facilitator. If you need to miss a session, please do not stress. We will find a creative solution. If you need to miss the orientation meeting, please contact us right away so that we can come up with a time to connect before the listening session.

  • When can I start the self-paced guide?

    You can start to go through the self-paced guide 2 weeks before the orientation meeting when you receive the registration invite. Please complete chapters 1-6 before the orientation so that you are better prepared.

  • What if I get logged off of the Unyte – ILS app?

    Plan ahead, SAVE your password and put it near or on your phone at each group as the system can at times ask you to login again.

  • Have a different question?

    Contact Meagan at [email protected] for additional questions.